These terms of service are effective as of March 1, 2026

Read carefully the following terms of service, which contain the exclusive terms and conditions between Razorops AI Labs Pvt Ltd, a company registered in India, with an address at CIE, IIIT Hyderabad, Gachibowli, Hyderabad, Telangana, India - 500032 ("Razorops"), and you (together with the business or other entity, if any, for which you are accessing this site or any of the services, "Customer"), regarding the provision and use of the site. You represent and warrant to Razorops that you have full legal authority to accept these terms of service and that you are not banned from accessing or using the site under the laws of any country.

1. Acceptance of Terms

Razorops owns and operates this website (https://razorops.com), including all services, tools, forums and other content and information made available here (collectively, the "Site"), in addition to our AI-powered Kubernetes performance and cost optimization platform, application program interfaces (APIs), and other online services available via the Site (collectively, the "Services"). The Services include, but are not limited to, automated Kubernetes cluster optimization, resource rightsizing, cost analytics, predictive scaling, and related AI-driven infrastructure management tools.

The Site (including without limitation, the Services) are offered subject to acceptance without modification of all of the current terms and conditions contained herein ("Terms of Service"). The Terms of Service shall be deemed to include all other operating rules, policies and procedures that are referred to herein or that may otherwise be published at the Site by Razorops, as they may be revised and in effect from time to time (collectively, "Policies"), including without limitation, the Privacy Policy, Copyright Policy and Security Policy.

The Terms of Service are in addition to (not in lieu of) any other agreement (whether in writing or clickwrap) that you enter into with Razorops (now or in the future) regarding any of the Services ("Primary Agreement"). If there is any conflict or inconsistency between any provision of the Terms of Service and any Primary Agreement, the provision of the Primary Agreement shall control.

If you do not agree to all of the Terms of Service, or if YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THIS AGREEMENT, then do not access or use the site or any of the Services. COMPLETING THE REGISTRATION PROCESS OR OTHERWISE ACCESSING OR USING ANY ASPECT OF THE SITE OR SERVICES WILL CONSTITUTE ACCEPTANCE AND CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS OF SERVICE, WITHOUT MODIFICATION.

2. Changes

Razorops reserves the right, at its sole discretion, to modify or replace the Terms of Service (including any Policy), in whole or in part, at any time. Razorops will use reasonable efforts to notify Customer in advance of the effective date of any material change. Change notices may be communicated by postings at the Site and/or electronic mail. In any case, Customer should periodically check the Terms of Service for changes. Continued use of the Site or any of the Services following notice of any change constitutes Customer's acceptance of that change. The Terms of Service may not otherwise be amended, except by a written agreement executed by Customer and Razorops.

Razorops may modify or terminate operation of the Site (including without limitation, any of the Services), in whole or in part, at any time.

3. Eligibility

Customer must be at least 13 years old to visit the Site. Otherwise, Customer is prohibited from accessing, registering for or using the Site. Razorops will not collect personally identifiable information from any person that is actually known to it to be a child under the age of 13.

The Services are available only to users that can form legally binding contracts under applicable law (and in the case of individuals, who are at least 18 years old). Otherwise, Customer is prohibited from accessing, registering for or using any of the Services. If applicable, any employee of a Customer shall be deemed to be acting on behalf of the Customer at all times.

Razorops may refuse to offer or continue offering the Services to any person or entity and may change its eligibility criteria from time to time.

4. Registration

To sign up for the Services, Customer must register for an account on the Services (an "Account"). If Customer does not register, then few other parts of the Site (if any) will be available to Customer.

To register, Customer must provide Razorops with current, complete and accurate information, as more specifically required by the then current registration procedures. By way of illustration and not limitation, Customer may be required to specify a username, and to provide the name of an individual contact, company name, address, legitimate electronic mail address and certain additional information about their Kubernetes infrastructure. In order to obtain paid Services, Customer will be required to provide valid payment information for billing purposes. Customer shall maintain and update its Account from time to time, to ensure that it is always current, complete and accurate. Customer may apply for registration at the Site. Razorops may refuse to accept Customer's application to become a registered user, in its sole discretion.

Upon acceptance, Razorops will provide access credentials to the Customer. Customer is solely responsible for maintaining the confidentiality of its access credentials and other account information, and will be solely liable for any and all activities under its account. Customer shall be responsible for keeping all account information up-to-date. Customer shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than the Customer without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene. Customer is solely responsible for the activity that occurs on Customer's Account, regardless of whether the activities are undertaken by the Customer, Customer's employees or a third party (including Customer's contractors or agents), and for keeping Account password secure. Customer may never use another person's user account or registration information for the Services without permission. Customer must notify Razorops immediately of any change in Customer's eligibility to use the Services (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of Customer's Account. Customer should never publish, distribute or post login information for his or her Account. Customer shall have the ability to delete his or her Account, either directly or through a request made to one of Razorops' employees or affiliates. Razorops will not be liable for any loss or damage as a result of Customer's failure to provide Razorops with accurate information or to keep his or her Account secure.

5. Services

Definitions. The following terms have the indicated meanings:

"Analytics" means statistics, metrics and other analyses that are based on or derived from the Services or Results, which are developed in the aggregate with other data or results or in a manner that does not disclose Customer's identity or proprietary information;
"Cluster Data" means data collected from Customer's Kubernetes clusters, including resource utilization metrics, pod configurations, workload patterns, scaling events, and related infrastructure data;
"Customer Data" means Customer registration information, Cluster Data, and other data provided by Customer, which will be stored, analyzed, processed and used by the Services;
"Documentation" means any user instructions, help information and other documentation regarding the Services that are provided by Razorops to Customer in electronic or other form;
"Platform" means the AI-powered technology platform developed and/or used by Razorops in providing the Site and Services (including all related ideas, concepts, systems, hardware, software, AI models, machine learning algorithms, interfaces, tools, utilities, content, templates, forms, techniques, methods, processes, know-how, trade secrets and other technologies, implementations and information);
"Results" means the work products resulting from the Services that are delivered to Customer by Razorops, including optimization recommendations, cost savings reports, performance analytics, and automated infrastructure adjustments;
"Software" means all software, scripts, agents and codes, if any, that are provided by Razorops to Customer and intended by Razorops for Customer's use in accessing, controlling and integrating the Services with Customer's Kubernetes clusters.

Services. Subject to all terms and conditions in the Terms of Service, Razorops grants Customer (without right to sublicense) a nonexclusive, nontransferable right and license to (a) access and use the Services through a web-based interface at the Site and/or through integration with Customer's Kubernetes clusters, solely for Customer's internal business purposes, and (b) use the Software (in executable format) and Documentation, solely in connection with Customer's authorized access and use of the Services. Customer may make a reasonable number of copies of the Software and Documentation only for inactive backup purposes. Customer's access and use of the Services and Software shall comply with all other conditions set forth herein, at the Site or in Customer's order for the Services (such as, for example, any requirements regarding cluster limits, number of users, size limits, time limits or prohibited uses).

Customer Data and Cluster Access. Customer hereby grants Razorops a nonexclusive, royalty-free, worldwide right and license to access, copy, store, process, distribute, transmit and otherwise use the Customer Data (including Cluster Data) for the purposes of providing Services to the Customer and in connection with providing technical support and maintenance for the Services. Customer also hereby grants Razorops a nonexclusive, royalty-free, worldwide right and license to access, copy, store, process and otherwise use Customer Data in connection with (a) developing, improving, extending and testing the Platform, Services and AI models and (b) designing, developing and producing Analytics. Customer bears all responsibility and liability for the accuracy and completeness of the Customer Data and Razorops' access, possession and use as permitted herein. Customer is responsible for ensuring that Razorops has appropriate access permissions to Customer's Kubernetes clusters as required for the Services to function.

Automated Actions. Customer acknowledges that the Services may perform automated actions on Customer's Kubernetes clusters, including but not limited to: scaling workloads, adjusting resource requests and limits, modifying pod configurations, and other optimization actions. Customer may configure the level of automation and approve or reject recommended changes through the Service interface. Razorops is not liable for any service disruptions or issues resulting from automated actions that were approved by Customer or configured to run automatically by Customer.

Systems. At its sole cost and expense, Customer is responsible for providing all (a) rights, licenses and permissions necessary for Razorops to receive and use the Customer Data and access Customer's Kubernetes clusters, (b) servers, devices, storage, software, databases, network and communications equipment and ancillary services needed to connect to, access or otherwise use the Services from Customer's facility, and (c) corresponding backup, recovery, network security and maintenance services (collectively, "Customer Systems"). Customer shall ensure that Customer Systems are compatible with the Services and comply with all configurations and specifications described at the Site or in the Documentation.

Limitations. Razorops will use commercially reasonable efforts to make the Services available to Customer at all times, subject to downtimes for scheduled maintenance, upgrades, repairs and emergency outages. Razorops will not be responsible or liable for any failure in the Services resulting from or attributable to (a) unusually high usage volumes, (b) failures in any telecommunications services, networks or systems, (c) Customer's or any third party's negligence, acts or omissions, (d) any force majeure or other cause beyond Razorops' reasonable control, (e) unauthorized access to the Site or Services, breach of firewalls or other hacking, or (f) issues with Customer's Kubernetes clusters, cloud providers, or infrastructure that are outside Razorops' control.

Support. Razorops will use commercially reasonable efforts to provide Customer with technical support and updates for the Services and Software in accordance with its standard practices. Razorops has no obligation to support any version other than the then current version. Customer agrees that Razorops may charge in accordance with its then current policies for any support service resulting from problems, errors or inquiries related to the Customer Data or Customer Systems.

6. Content

For purposes of these Terms of Service, the term "Content" includes, without limitation, information, data, text, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, Content also includes all User Content (as defined below).

All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively "User Content"), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. Customer represents that all User Content provided by him or her is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. Customer acknowledges that all Content, including User Content, accessed by it while using the Services is at Customer's own risk and Customer will be solely responsible for any damage or loss to it or any other party resulting therefrom. Razorops does not guarantee that any Content Customer accesses on or through the Services is or will continue to be accurate.

The Services may contain Content specifically provided by Razorops, its partners or its users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Customer shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.

Subject to these Terms of Service, Razorops grants each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Services is expressly prohibited without prior written permission from Razorops. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.

7. Security

Razorops' current Security Policy is available at https://razorops.com/security.

Customer is responsible for maintaining appropriate security measures for their Kubernetes clusters and cloud infrastructure. This includes, but is not limited to: managing access credentials, implementing network security policies, and ensuring compliance with their organization's security requirements. Razorops will use industry-standard security practices to protect Customer Data and maintain the confidentiality of cluster access credentials.

8. Privacy Policy

Razorops' current Privacy Policy is available at https://razorops.com/privacy-policy. Razorops will not intentionally disclose, distribute, transmit or use any Customer Data except (a) as reasonably necessary for Razorops (or its contractors) to perform the Services, (b) as authorized by the Customer or otherwise expressly permitted under the Terms of Service, (c) as required by court order, law or regulation, or if Razorops reasonably believes that such action is necessary to conform or comply with any legal, regulatory, law enforcement or similar requirement or investigation, to protect or defend the rights or property of Razorops or any third party or to enforce the Terms of Service or any Primary Agreement.

Unless agreed otherwise, Customer consents to inclusion of its name and logos in customer lists that may be published as part of Razorops' marketing and promotional efforts.

9. Fees

Except as expressly provided below, Razorops and Customer are each solely responsible for its own costs and expenses related to the Site and Services.

At prices described elsewhere at the Site, Razorops charges fees for accessing and using certain Services, which are subject to change in Razorops' sole discretion. Price changes will be made known in accordance with Section 2. If Customer elects to access or use any fee-bearing Service, Customer agrees to pay all applicable fees resulting from all use of that Service under its account, in the amounts, at the times and subject to any specified conditions. Such fees may be specified as being payable in advance or in arrears; fees may be fixed, contingent or variable (e.g., depending on usage factors such as number of clusters, nodes, or optimization actions); and fees may be specified on a recurring basis (e.g., subscription fees and/or usage fees, which may be payable monthly, quarterly or annually) or non-recurring basis (e.g., one-time activation fees).

Unless specified otherwise, all amounts due hereunder shall be paid upon order in US dollars or Indian Rupees (as specified), in immediately available funds by credit card, bank transfer, or other accepted payment method, in full without set-off, counterclaim or deduction. Any amount not paid when due shall bear a late payment charge until paid at the rate of 1.5% per month or the maximum amount permitted by law, whichever is less. If any payment is past due, Razorops shall have the right to take whatever action it deems appropriate (including without limitation, suspending or terminating Customer's account or its access and use of the Services). Customer agrees to reimburse Razorops for all reasonable costs (including attorneys' fees) incurred in collecting payments. All payments to Razorops are exclusive of state, local and foreign taxes, duties, tariffs, levies, withholdings and similar assessments (including without limitation, sales taxes, use taxes, GST and value added taxes), and Customer agrees to bear and be liable for the payment of all such charges (excluding taxes based upon Razorops' net income).

10. Customer Responsibilities

The Service is provided to Customer only for its internal business purposes. Any unauthorized use of the Service is expressly prohibited (including without limitation, accessing any Service for which the Customer is not authorized, or any use not expressly permitted in the Terms of Service, such as, for example, reselling the Services). Customer is solely responsible for all acts or omissions that occur under its account, username or password, including the provision of Customer Data to Razorops.

Reproducing, copying or distributing any content, materials or design elements from the Site for any purpose is strictly prohibited without Razorops' express prior written permission.

As a condition of use, Customer agrees that it will not use the Services for any purpose that is illegal or prohibited by the Terms of Service or any Primary Agreement, or any other purpose not reasonably intended by Razorops. In connection with using the Services, Customer agrees to abide by all applicable local, state, national and international laws, regulations and rules.

Without limiting the foregoing, Customer agrees not to provide any Customer Data, access or use any Service or take any action that, in any manner:

Infringes any patent, trademark, trade secret, copyright, right of publicity, privacy right or other right of any party;
Imposes an unreasonable or disproportionately large load on Razorops' computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or otherwise;
Contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Razorops or any third party;
Creates accounts by any automated means or under false or misleading pretenses;
Harvests, scrapes or collects any information from the Site;
Uses any script, bot or other automated means that only simulates compliance with the Terms of Service or other requirement applicable to the Services;
Attempts to reverse engineer, decompile, or extract the AI models, algorithms, or other proprietary technology used in the Services;
Uses the Services to benchmark or compete with Razorops or develop a competing product or service.

Razorops may, at its sole discretion, immediately suspend or terminate any Customer's account or access to the Services should its conduct fail (or appear to fail) to strictly conform to any provision above.

11. Third Party Sites and Integrations

Customer may access the Site from, and link from the Site to, other websites on the Internet that are not under Razorops' control. The Services may also integrate with third-party cloud providers (such as AWS, Google Cloud, Microsoft Azure) and other third-party services. Customer acknowledges and agrees that Razorops is not responsible for the accuracy, legality, appropriateness or any other aspect of the content or function of such websites or third-party services. The inclusion of any such link or integration does not imply endorsement by Razorops or any association with its operators. Additional or different terms and conditions may apply when Customer accesses and uses other websites or third-party services.

Any dealings between Customer and any advertiser or other vendor represented at the Site (collectively, "Site Affiliates"), or participation in their promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between Customer and applicable Site Affiliate or other third party. Razorops is not responsible or liable for any part of any such dealings or promotions.

12. Proprietary Rights

Customer. Except for the limited rights and licenses expressly granted hereunder, no other license is granted, no other use is permitted and Customer (and its licensors) shall own and retain all right, title and interest (including all patent rights, copyright rights, trade secret rights, trademark rights and other intellectual property and proprietary rights) in and to the Customer Data and Results.

Razorops. Except for the limited rights and licenses expressly granted hereunder, no other license is granted, no other use is permitted and Razorops (and its licensors) shall own and retain all rights, title and interests (including all patent rights, copyright rights, trade secret rights, trademark rights and other intellectual property and proprietary rights) in and to the Site, Services, Platform, Software, Documentation, AI models, machine learning algorithms, and Analytics.

Restrictions. Customer shall not, directly or indirectly (a) use any Software or other information gained from the Site to create any software, platform, AI model or documentation that is similar to any of the Software, Platform or Documentation, (b) attempt to access any Platform component or to disassemble, decompile, reverse engineer or otherwise discover any source code, AI models, training data, or underlying organization, structures, ideas or algorithms of the Platform or (except and only to the extent these restrictions are expressly prohibited by applicable statutory law) the Software, (c) encumber, sublicense, distribute, transfer, rent, lease, lend or use the Software in any time-share or service bureau arrangement, (d) copy, adapt, combine, create derivative works of, translate, localize, port or otherwise modify any Software or Documentation, (e) use the Software or Results, or allow the transfer, transmission, export or re-export of all or any part of the Software, Results or any product thereof, in violation of any export control laws or regulations of India or any other relevant jurisdiction or (f) permit any third party to do any of the foregoing.

General Learning. Customer agrees that Razorops is free to use and disclose the Analytics and to reuse all general knowledge, experience, know-how, works and technologies (including ideas, concepts, processes, techniques, and insights derived from AI model training) related to the Results or acquired during provision of the Services (including without limitation, that which it could have acquired performing the same or similar services for another customer); provided, Razorops will not use or disclose any of Customer Data in a manner that identifies Customer.

13. Publicity

Each Customer is permitted to state publicly that such Customer is a Customer of the Services. Each Customer agrees that Razorops may include such Customer's name and trademarks in a list of Razorops customers, online or in promotional materials. Each Customer also agrees that Razorops may verbally reference such Customer as a Customer of the Services. Customer may opt out of the provisions in this section by e-mailing a request to [email protected].

14. Termination

Customer may stop accessing and using the Site and Services, at any time, with or without cause, with or without notice, effective immediately. Razorops may terminate the Site, or any of the Services, or Customer's access thereto, in whole or in part, at any time, with or without cause, with or without notice, effective immediately. Customer may terminate its registration and account at any time by sending an email to [email protected] that includes Customer's electronic mail address and username.

Upon any termination, all rights and obligations of the parties shall cease and Customer shall immediately cease using the Service, except that (a) all obligations that accrued prior to the effective date of termination (including without limitation, all payment obligations) and all remedies for breach of the Terms of Service shall survive and (b) the provisions of Sections 11 – 20 shall survive. After termination, Razorops will remove any agents or integrations from Customer's Kubernetes clusters within a reasonable timeframe. After termination or any continuous 6-month period of inactivity, Razorops has no obligation to maintain any content in Customer's account or to forward any unread or unsent messages to Customer or any other User or third party.

15. Disclaimer of All Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". THE SITE AND SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF ACCURACY, INTEGRATION, QUIET ENJOYMENT, TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. RAZOROPS AND ITS AFFILIATES, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (A) ANY INFORMATION, RECOMMENDATIONS, OR OPTIMIZATION RESULTS WILL BE TIMELY, ACCURATE, RELIABLE OR CORRECT; (B) THE SERVICES WILL BE SECURE, ERROR-FREE, UNINTERRUPTED OR AVAILABLE AT ANY PARTICULAR TIME OR PLACE; (C) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (D) THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (E) ANY PARTICULAR RESULT, COST SAVINGS, OR PERFORMANCE IMPROVEMENT CAN BE ACHIEVED; OR (F) AI-GENERATED RECOMMENDATIONS OR AUTOMATED ACTIONS WILL BE APPROPRIATE FOR CUSTOMER'S SPECIFIC USE CASE.

16. Limitations of Liability

Customer agrees that Razorops shall not be responsible or liable for any unauthorized access, alteration or use of Customer's account, transmissions or data, whether accomplished via the Site or Customer Systems.

CUSTOMER ACKNOWLEDGES THAT THE SERVICES MAY PERFORM AUTOMATED ACTIONS ON CUSTOMER'S KUBERNETES CLUSTERS AND THAT RAZOROPS IS NOT LIABLE FOR ANY SERVICE DISRUPTIONS, DATA LOSS, OR OTHER ISSUES RESULTING FROM SUCH AUTOMATED ACTIONS THAT WERE APPROVED BY CUSTOMER OR CONFIGURED TO RUN AUTOMATICALLY BY CUSTOMER.

IN NO EVENT SHALL RAZOROPS (OR ITS AFFILIATES, LICENSORS AND SUPPLIERS) BE LIABLE CONCERNING ANY SUBJECT MATTER RELATED TO THE SITE OR SERVICES, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGIES, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DAMAGES, IN THE AGGREGATE, IN EXCESS OF AMOUNTS PAID TO RAZOROPS BY CUSTOMER DURING THE PRIOR 3-MONTH PERIOD, OR US$100.00, WHICHEVER IS GREATER, EVEN IF RAZOROPS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.

SOME COUNTRIES, STATES AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

17. Indemnification

Customer agrees to (a) defend Razorops and its affiliates, licensors and suppliers, and their employees, contractors, officers, directors and representatives against any action or suit by a third party that arises out of any transaction or other dealings with any other user, Site Affiliate or other third party in which Customer is involved, Customer's use or misuse of the Service, or Customer's breach of any of its representations, warranties or covenants under the Terms of Service or Primary Agreement and (b) indemnify the indemnitees for settlement amounts or damages, liabilities, costs and expenses (including reasonable attorneys' fees) awarded and arising out of any such claim. Razorops reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which case Customer will provide Razorops with all reasonable information, cooperation and assistance to defend, compromise or settle the claim.

18. International Use

Razorops makes no representation that the Site or Services are appropriate or legally available for use in all locations, and accessing and using the Service is prohibited from territories where doing so would be illegal. Accessing or using the Services from locations outside India may be done at Customer's own initiative and Customer will be responsible for compliance with all local laws.

Customer expressly consents to Razorops' processing of personal information in accordance with the Terms of Service and Privacy Policy. Customer understands and agrees that its personal information may be stored, processed and transferred in the country where it was collected and in India, and that Indian laws regarding the collection, storage, processing and transfer of personal information may differ from the laws where Customer is located. If Customer is a business or other entity, then it agrees that each person who accesses or uses the Site or Services through Customer's account has given express consent to the collection, storage, processing and transfer of his or her personal information as provided herein.

19. Disputes; Choice of Law and Forum

A printed version of the Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Customer and Razorops agree that any claim or cause of action arising out of or related to the Terms of Service, Site or Services must commence within 1 year after the claim or cause of action arose; otherwise, such cause of action is permanently barred.

The Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflicts of law provisions. In the event of any conflict between Indian and foreign laws, rules and regulations, Indian laws, rules and regulations shall govern. Neither the United Nations Convention on Contracts for the International Sale of Goods nor any implementation of the Uniform Computer Information Transactions Act in any jurisdiction shall apply to the Terms of Service. Customer expressly agrees that the exclusive jurisdiction for any claim or action arising out of or relating to the Terms of Service or use of the Site or Services shall be filed only in the courts located in Hyderabad, Telangana, India, and Customer further agrees and submits to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. Customer is not authorized to use the Site or Services in any jurisdiction that does not give effect to all provisions of the Terms of Service, including without limitation, this section.

20. General Provisions

The Terms of Service (including the Policies, and together with any Primary Agreement) are the entire agreement between Customer and Razorops with respect to the Site and Services, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between Customer and Razorops with respect to the Services. If any provision of the Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Service will otherwise remain in full force and effect and enforceable.

Customer's rights and obligations under the Terms of Service are personal to Customer, and are not assignable, transferable or sublicensable by Customer except with Razorops' prior written consent. Razorops may assign, transfer, subcontract or delegate this Agreement and/or any or all of its rights and obligations hereunder without consent. All waivers, consents and modifications must be in a writing signed by both parties, except as otherwise provided herein. The failure of either party to enforce its rights under this Agreement at any time or for any period (including without limitation, Razorops' failure to enforce any use restriction) will not be construed as a waiver of such rights. No agency, partnership, joint venture, or employment relationship is created as a result of the Service or Terms of Service, and neither party has any authority of any kind to bind the other in any respect. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

Customer acknowledges that (a) it has read and understands the Terms of Service, (b) the Terms of Service have the same force and effect as a signed agreement, (c) Razorops requires identification of the Customer before providing any Service or issuing any license and (d) neither the provision of any Service nor issuance of any license constitutes general publication of the Software or any other part of the Platform.

21. Copyright and Trademark Notices

The names and logos of other companies, products and services mentioned at the Site may be the trademarks of their respective owners.

Any rights not expressly granted herein are reserved.

22. Reporting Violations

Reports of any person who has posted content in violation of Razorops' rights or trademarks, or is violating one of the terms and conditions of this Site should be sent by email to [email protected].

23. Contact Information

For any questions about these Terms of Service, please contact us at:

Razorops AI Labs Pvt Ltd
CIE, IIIT Hyderabad
Gachibowli
Hyderabad, Telangana
India - 500032

Email: [email protected]
Website: https://razorops.com