Razorops Terms of service

This Terms of service is effective as of June 15, 2018.


Acceptance of Terms.

Razorops provides its Services to you through its web site located at https://razorops.com (the “Site”), pursuant to these TOS. The “Service” includes (a) the Site, (b) Razorops’s build, test, and deployment docker container software tools, services and related technologies, and (c) all software (including the Software, as defined below), data, documentation, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Razorops Content”). By entering into a Service order form, or other ordering document, web-based or email-based ordering mechanism or registration process (each an “Order”) or otherwise downloading, accessing or using the Service, Licensee unconditionally accepts and agrees to all of the terms of these TOS. Licensee represents that it has the authority to bind itself and its affiliates to the terms of these TOS, and, accordingly, the term “Licensee” shall refer to such entity. If Licensee is an individual using the Service, the terms “Licensee” and “User” shall each apply to such individual using the Service for the purposes of these TOS. Capitalized terms not defined herein shall be given the meaning set forth in the applicable Order. These TOS shall apply to all use by Licensee and Users (as defined below) of the Service. “User” means an individual who is authorized by Licensee to use the Service, for whom Licensee (or Razorops at Licensee’s request) has supplied a user identification and password either manually or using a Non-Razorops Application (as defined below). Users may include, for example, Licensee’s employees, consultants, contractors and agents, and third parties that Licensee transacts business. Razorops may change these TOS from time to time by providing Licensee and Users at least thirty (30) days’ notice either by emailing the email address associated with Licensee’s or User’s account or by posting a notice on the Service. The revised TOS shall become effective thirty (30) days after Razorops posts the updated TOS on the Service or e-mails Licensee and/or Users notice of a change to these TOS. If any change to these TOS is not acceptable to a Licensee or a User, such User shall stop using the Service or, in the case of Licensee, shall send a cancellation e-mail to [email protected]

Trial License.

From time to time, Licensee may be invited to try certain products at no charge for a free trial or evaluation period or if such products are not generally available to licensees (collectively, “Trial License”). Trial Licenses will be designated or identified as beta, pilot, evaluation, trial or the like. Notwithstanding anything to the contrary, Trial Licenses are licensed for Licensee’s internal evaluation purposes only (and not for production use), are provided “as is” without warranty or indemnity of any kind, and may be subject to additional terms. Unless otherwise stated, any Trial Licenses shall expire thirty (30) days from the trial start date. Notwithstanding the foregoing, Razorops may discontinue Trial Licenses at any time at its sole discretion and may never make any Trial Licenses generally available. Razorops will have no liability for any harm or damage arising out of or in connection with any Trial Licenses.

License and Restrictions

Licensee and User Obligations with Regard to Use of the Service.


Any software that may be made available by Razorops in connection with the Service (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to all the terms of these TOS and payment of all fees described in an Order, during the Term (as defined below) Razorops grants Licensee and each User a non-sublicensable, non-exclusive, non-transferable license to use the object code of any Software and Razorops Content solely in connection with the Service and any terms and procedures Razorops may prescribe from time to time.


Subject to these TOS, Licensee and Users may access and use the Service and Razorops Content only for lawful purposes. All rights, title and interest in and to the Service and its components, Razorops Content and all related intellectual property rights will remain with and belong exclusively to Razorops. Licensee shall maintain the copyright notice and any other notices that appear on the Service on any copies and any media. Neither Licensee nor any User shall (or allow any third party to) (i) modify, reverse engineer or attempt to hack or otherwise discover any source code or underlying ideas or algorithms of the Service (except to the extent that applicable law prohibits reverse engineering restrictions), (ii) sell, resell, license, sublicense, provide, lease, lend, use for timesharing or service bureau purposes or otherwise use or allow others to use the Service or Razorops Content for the benefit of any third party, (iii) use the Service or Razorops Content, or allow the transfer, transmission, export, or re-export of the Service or Content or portion thereof, in violation of any export control laws or regulations administered by the U.S. Commerce Department, OFAC, or any other government agency, (iv) use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or intellectual property rights, (v) use the Service to store or transmit Malicious Code (as defined below), (vi) interfere with or disrupt the integrity or performance of the Service or its components, (vii) attempt to gain unauthorized access to the Service or its related systems or networks, (viii) permit direct or indirect access to or use of any Service or Razorops Content in a way that circumvents a contractual usage limit, (ix) copy the Service or any part, feature, function or user interface thereof, access the Service in order to build a competitive product or service or (x) use the Service for any purpose other than as expressly licensed herein. “Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses. Licensee Obligations with Regard to Use of the Service.

Any User of the Service must be thirteen (13) years old or older to use the Service. Licensee shall (i) be responsible for User’s compliance with these TOS, (ii) be responsible for the quality and legality of Licensee Content (as defined below) and the means by which Licensee acquired Licensee Content, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Service, and notify Razorops promptly of any such unauthorized access or use, (iv) use the Service only in accordance with the Razorops’s Service documentation and applicable laws and government regulations, (v) comply with terms of service of Non-Razorops Applications (as defined below) with which Licensee uses the Service. Licensee and Users are responsible for maintaining the security of User’s accounts and passwords. Razorops cannot and shall not be liable for any loss or damage from Licensee’s or any User’s failure to comply with this security obligation. Licensee and Users may not access the Service, if they are Razorops’s direct competitor, except with Razorops’s prior written consent. In addition, Licensee and Users may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. “Licensee Content” means all data, software, information, text, audio files, graphic files, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “post(ing)”) in connection with or relating to the Service submitted by or for Licensee to the Service or collected and processed by or for Licensee using the Service, excluding Razorops Content and Non-Razorops Applications. “Non-Razorops Applications” means a web-based or offline software application that is provided by Licensee or a third party and interoperates with the Service. Enforcement. Licensee shall ensure that all Users comply with the terms and conditions of these TOS, including, without limitation, with Licensee’s obligations set forth in Sections 3(b) and 3(c). Licensee shall promptly notify Razorops of any suspected or alleged violation of these TOS and shall cooperate with Razorops with respect to: (i) investigation by Razorops of any suspected or alleged violation of these TOS and (ii) any action by Razorops to enforce these TOS. Razorops may, in its sole discretion, suspend or terminate any User’s access to the Service with or without written notice (including, but not limited to e-mail) to Licensee in the event that Razorops reasonably determines that a User has violated these TOS. Licensee shall be liable for any violation of these TOS by any User. Provision of the Service; Support. As part of the registration process, each User shall generate a user name and password for its Razorops account (“Account”) either manually or through a Non-Razorops Application. Each User is responsible for maintaining the confidentiality of their login, password and Account and for all activities that occur under any such logins or the Account. Razorops reserves the right to access Licensee’s and any User’s Account in order to respond to Licensee’s and Users’ requests for technical support. Razorops has the right, but not the obligation, to monitor the Service, Razorops Content, or Licensee Content. Licensee further agrees that Razorops may remove or disable any Razorops Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Razorops Content), or for no reason at all. Razorops will (a) make the Service available to Licensee and its Users pursuant to these TOS and the applicable Order, (b) provide community-based support via Razorops’s Discuss site located at https://discuss.Razorops.com (or successor URL) for the Service to Licensee and Users at no additional charge, and/or upgraded support if purchased pursuant to an Order, and (c) use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Razorops shall give at least eight (8) hours electronic notice and which Razorops shall schedule to the extent practicable during the weekend hours between 6:00 p.m. Friday and 3:00 a.m. Monday Pacific time), and (ii) any unavailability caused by circumstances beyond Razorops’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Razorops’s employees), Internet service provider failure or delay, Non-Razorops Application, or denial of service attack. Licensee understands that the operation of the Service, including Licensee Content, may be unencrypted and involve (i) transmissions over various networks; (ii) changes to conform and adapt to technical requirements of connecting networks or devices and (iii) transmission to Razorops’s third party vendors and hosting partners solely to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, Licensee acknowledges that Licensee bears sole responsibility for adequate backup of Licensee Content. Razorops will have no liability to Licensee for any unauthorized access or use of any of Licensee Content, or any corruption, deletion, destruction or loss of any of Licensee Content. Licensee and its Users may enable or log in to the Service via various Non-Razorops Applications, such as GitHub. By logging in or directly integrating these Non-Razorops Applications into the Service, Razorops make Users’ online experiences richer and more personalized. To take advantage of this feature and capabilities, Razorops may ask Users to authenticate, register for or log into Non-Razorops Applications on the websites of their respective providers. As part of such integration, the Non-Razorops Applications will provide Razorops with access to certain information that Users have provided to such Non-Razorops Applications, and Razorops will use, store and disclose such information in accordance with Razorops’s Privacy Policy located at https://Razorops.com/privacy/. The manner in which Non-Razorops Applications use, store and disclose Licensee and User information is governed solely by the policies of the third parties operating the Non-Razorops Applications, and Razorops shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service. In addition, Razorops is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Non-Razorops Applications. As such, Razorops shall not be liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Non-Razorops Applications. Razorops enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation. Licensee shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Service, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). Licensee shall be responsible for ensuring that such Equipment is compatible with the Service (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in Razorops’s published policies then in effect. Licensee shall also be responsible for maintaining the security of the Equipment, Licensee’s Account, all passwords (including but not limited to administrative and User passwords) and files, and for all uses of Licensee Account or the Equipment with or without Licensee’s knowledge or consent. Fees and Payment. Licensee shall pay Razorops the fees set forth in an Order in accordance with the terms set forth therein; provided that Razorops may change any applicable fees upon thirty (30) days’ notice at any time and such new fees shall become effective for any subsequent renewal Term. All payments shall be made in U.S. dollars. Any payments more than thirty (30) days overdue will bear a late payment fee of one and one-half percent (1.5%) per month, or, if lower, the maximum rate allowed by law. In addition, Licensee will pay all taxes, shipping, duties, withholdings and the like, as well as all pre-approved out of pocket expenses incurred by Razorops in connection with any consulting and/or support services, promptly upon invoice. If Licensee is paying any fees by credit card, Licensee shall provide Razorops complete and accurate information regarding the applicable credit card. Licensee represents and warrants that all such information is correct and that Licensee is authorized to use such credit card. Licensee will promptly update its account information with any changes (for example, a change in billing address or credit card expiration date) that may occur. Licensee hereby authorizes Razorops to bill such credit card in advance on a periodic basis in accordance with the terms of these TOS and an Order, and Licensee further agrees to pay any charges so incurred. Licensee will maintain, and Razorops will be entitled to audit, any records relevant to Licensee’s use of the Service hereunder. Razorops may audit such records on reasonable notice at Razorops’s cost (or if the audits reveal material non-compliance with these TOS, at Licensee’s cost). For any upgrade in a subscription level for a month-to-month service plan, Razorops shall automatically charge Licensee the new subscription fee, effective as of the date the service upgrade is requested and for each subsequent one-month recurring cycle pursuant to the billing method applicable to Licensee. If Razorops is providing Licensee the Service pursuant to a yearly service plan, Razorops will immediately charge Licensee any increase in subscription level plan cost pursuant to the billing method applicable to Licensee, prorated for the remaining Term of Licensee’s yearly billing cycle; provided, however, any decrease in a subscription level plan cost shall only take effect upon the renewal date of the then current yearly service plan. Licensee’s downgrading its subscription level may cause the loss of features or capacity of Licensee’s Account. Razorops does not accept any liability for such loss. If any amount owing by Licensee under these TOS for the Service is thirty (30) or more days overdue (or ten (10) or more days overdue in the case of amounts Licensee has authorized Razorops to charge to Licensee’s credit card), Razorops may, in its sole discretion and without limiting its other rights and remedies, suspend Licensee’s and any User’s access to the Service and/or otherwise limit the functionality of the Service until such amounts are paid in full. Licensee agrees that its purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Razorops regarding future functionality or features. Term; Expiration and Termination. These TOS shall continue in effect for the term and any renewal term as specified in an Order (collectively, the “Term”). If either party materially breaches these TOS, the other party shall have the right to terminate the applicable Order and in the case where no Order exists, these TOS (and, in each case, all licenses granted herein) upon thirty (30) days (ten (10) days in the case of non-payment and immediately in the case of a breach of Sections 3(b)) written notice of any such breach, unless such breach is cured during such notice period. In the case of a free trial or Razorops otherwise providing the Service at no cost to a Licensee, Razorops shall have, upon Licensee or any Users failing to use the Service for more than six (6) consecutive months, the right, in its sole discretion, to terminate all User Accounts of Licensee and terminate Licensee’s and all Licensee’s Users’ access to and use of the Service without notice. Upon expiration or termination of an Order or these TOS, Licensee shall immediately be unable access and use the Service, all Licensee Content may be deleted from the Service at Razorops’s sole discretion (such information cannot be recovered once Licensee’s Account or any User Account is terminated) and Licensee shall return or destroy all copies of all Razorops Content and all portions thereof in Licensee’s possession and so certify to Razorops, if such certification is requested by Razorops. Sections 3(b) and 5 through 14 of these TOS, shall survive termination or expiration of these TOS. Termination is not an exclusive remedy and all other remedies shall be available whether or not termination occurs. Indemnification. Licensee and each User shall defend, indemnify and hold harmless Razorops from all damages, settlements, attorneys’ fees and expenses related to any third-party claim, suite or demand (i) arising from Licensee or any User’s use of the Service or Razorops Content in breach of these TOS or in violation of applicable law, or (ii) alleging that the Licensee Content infringes or misappropriates such third party’s intellectual property rights or violates applicable law; provided Licensee is promptly notified of any and all threats, suits, claims and proceedings related thereto and given reasonable assistance by Razorops (at Licensee’s cost). Razorops reserves the right to assume the exclusive defense and control of any matter that is subject to indemnification under this Section 7. In such case, Licensee and Users agree to cooperate with any reasonable requests in assisting Razorops’s defense of such matter. DISCLAIMER OF WARRANTIES. THE SERVICE MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED MAINTENANCE OR FOR UNSCHEDULED EMERGENCY MAINTENANCE, EITHER BY Razorops OR BY THIRD-PARTY PROVIDERS, OR BECAUSE OF OTHER CAUSES BEYOND Razorops’S REASONABLE CONTROL, BUT Razorops SHALL USE REASONABLE EFFORTS TO PROVIDE ADVANCE NOTICE IN WRITING OR BY EMAIL OF ANY SCHEDULED SERVICE DISRUPTION. HOWEVER, THE SERVICE, INCLUDING THE SITE AND Razorops CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND Razorops EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. LICENSEE AND USERS ACKNOWLEDGE THAT Razorops DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES Razorops MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY LICENSEE OR USERS FROM Razorops OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TOS. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT OR OTHERWISE) SHALL Razorops BE LIABLE TO LICENSEE, ANY USER OR ANY THIRD-PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES. INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES OR (B) FOR ANY DIRECT DAMAGES, COST, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY LICENSEE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LICENSEE’S OR USER’S CLAIM OR, IF NO FEES APPLY, ONE HUNDRED DOLLARS (US$100). THE PROVISIONS OF THIS SECTION ALLOCATE THE RISK UNDER THESE TOS BETWEEN THE PARTIES AND PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THESE TOS. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTEES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO LICENSEE OR SOME USERS. IN THE STATES, Razorops’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. Proprietary Rights; Limited License to Razorops; Feedback. 1. Reservation of Rights. Subject to the limited rights expressly granted hereunder, Razorops and its licensors reserve all of Razorops’s and its licensors right, title and interest in and to the Service, including all of Razorops’s and its licensors related intellectual property rights. No rights are granted to Licensee hereunder other than as expressly set forth herein. 2. License to Razorops by Licensee to Host Licensee Content. Licensee hereby grants Razorops a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, limited-term license to host, copy, transmit and display Licensee Content that Licensee or any User posts to the Service, solely as necessary for Razorops to provide the Service in accordance with these TOS. Subject to the limited licenses granted herein, Razorops acquires no right, title or interest from Licensee or Licensee’s licensors under these TOS in or to Licensee Content. 3. License by Licensee to Use Feedback. Licensee hereby grants to Razorops a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Service any suggestion, enhancement request, recommendation, correction or other feedback provided by Licensee or Users relating to the operation of the Service. Confidentiality. Any technical, financial, business or other information provided by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) and designated as confidential or proprietary or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”) shall be held in confidence and not disclosed and shall not be used except to the extent necessary to carry out the Receiving Party’s obligations or express rights hereunder, except as otherwise authorized by the Disclosing Party in writing. For clarity, the Service and Razorops Content shall be deemed Confidential Information of Razorops whether or not otherwise designated as such. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care). These obligations will not apply to information that (i) was previously known by the Receiving Party, as demonstrated by documents or files in existence at the time of disclosure, (ii) is generally and freely publicly available through no fault of the Receiving Party, (iii) the Receiving Party otherwise rightfully obtains from third parties without restriction, or (iv) is independently developed by the Receiving Party without reference to or reliance on the Disclosing Party’s Confidential Information, as demonstrated by documents or files in existence at the time of disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information. In the event that such protective order or other remedy is not obtained, the Receiving Party shall furnish only that portion of the Confidential Information that is legally required and use commercially reasonable efforts to obtain assurance that confidential treatment will be accorded the Confidential Information. Protection of Confidential Licensee Content; Security. Razorops shall maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Licensee Content that is Licensee’s Confidential Information (“Confidential Licensee Content”). Those safeguards shall include, but will not be limited to, measures for preventing access, use, modification or disclosure of Confidential Licensee Content by Razorops’s personnel except (a) to provide the Service and prevent or address service or technical problems, (b) as compelled by law in accordance with Section 11 (Confidentiality) above, or (c) as Licensee expressly permits in writing. Digital Millennium Copyright Act (DMCA) Policy. 1. DMCA Notification. Razorops complies with the provisions of the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. §512, as amended). If you have any complaints or objections to material posted on the Service, you may contact our Designated Agent at the following address: Razorops, Inc. 196 Castro St., Suite A Mountain View, CA 94041 E-mail: [email protected] Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed; a description of the copyrighted work or other intellectual property that you claim has been infringed; a description of the material that you claim is infringing and where it is located on the Service; your address, telephone number, and email address; a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf. Repeat Infringers. Razorops will promptly terminate without notice the accounts of users that are determined by Razorops to be “repeat infringers.” A repeat infringer is a user who has been notified of infringing activity more than twice and/or has had Customer Data or Customer Applications removed from the Service more than twice. Miscellaneous. Neither the TOS nor the licenses granted hereunder are assignable or transferable by either party without the prior written consent of the other party, except that either party may assign and transfer these TOS without consent to a successor to all or substantially all of its assets or business; any attempt to assign in violation of the foregoing shall be void. There are no third-party beneficiaries under these TOS. The parties are independent contractors. These TOS does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. Any notice, report, approval or consent required or permitted hereunder shall be in writing. No failure or delay in exercising any right hereunder will operate as a waiver thereof, nor will any partial exercise of any right or power hereunder preclude further exercise. If any provision of these TOS shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these TOS shall otherwise remain in full force and effect and enforceable. These TOS shall be construed pursuant to the laws of the State of California and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods. Any proceeding relating to these TOS or the subject matter hereof shall be brought only in federal or state court in the County of San Francisco, California, and each party hereby generally and unconditionally submits to and accepts the jurisdiction of such courts. The prevailing party in any action to enforce these TOS or any Order will be entitled to recover its attorney’s fees and costs in connection with such action. The Service is controlled and offered by Razorops from its facilities in the United States, and the Razorops servers and data centers are located in the United States. If Licensee chooses to access and use the Service from outside the United States, then Licensee and all Users acknowledge that Licensee and Users are transferring Licensee Content into the United States for storage and processing and that Licensee is responsible for compliance with all local laws applicable to such transfer, storage and processing. Any waivers or amendments shall be effective only if made in writing. These TOS and each Order is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of these TOS. Licensee represents that it is not a government agency and it is not acquiring the license pursuant to a government contract or with government funds. Except for the payment obligations hereunder, non-performance of either party will be excused to the extent that performance is rendered impossible by strike, fire, flood, earthquake, government acts or orders or restrictions, failure of supplier, or any other reason where failure to perform is beyond the reasonable control of and not caused by the negligence of the non-performing party. Except as otherwise specified in these TOS, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-related notices to Licensee shall be addressed to the relevant billing contact designated by Licensee on an Order. All other notices to Licensee shall be addressed to the relevant contact designated by Licensee on an Order. All notices to Razorops shall be sent to Razorops to the applicable Razorops contact at the address set forth on an Order. R